Les Concierges · Established 1998 · The registered concierge® of India
Anything. Anytime. Anywhere.
Your employees carry two workloads. The visible one — the job. And the invisible one — ageing parents, children, homes, documents, travel, the hundreds of small things that refuse to wait for office hours. Since 1998, Les Concierges® has quietly handled the invisible one for a million employees, across India and 150+ countries — no matter what, no matter when.
Section 02 · Live
Meet Mira.
Ask her to renew a passport in Mumbai. Ask her to arrange a doctor's home visit in Hyderabad. Ask her for the last-minute anniversary save. She listens in any language your employees speak — and at any hour they need her. But Mira does not deliver. A trained Les Concierges® concierge® does.
A trained Les Concierges® concierge® will follow up on every conversation Mira hears. Tell us where to find you.
Mira is the listening layer. Every request she gathers is handed, quietly and completely, to a human concierge® in our offices across India — someone who understands what is needed, confirms every detail, coordinates with the right people, follows up, escalates when required, and closes the loop. The AI listens. The humans deliver.
Section 02b · Reassurance
The human office behind Mira.
Behind Mira is not a call centre.
It is a trained concierge® team built over twenty-eight years of real service.
Our people understand that every request has a person behind it: an employee trying to manage home and work, a family member handling something urgent, a resident needing quiet support, a relationship manager protecting a client promise.
Mira gathers the request.
Our team reads the context, confirms what is needed, coordinates with the right people, follows up, escalates when required, and closes the loop.
That is the Les Concierges® difference.
Technology may make the first response faster. But judgement, discretion, warmth, and accountability still come from people.
The AI listens. The humans deliver.
Section 03 · The hybrid that nobody else has
01
AI listens, twenty-four hours.
Mira gathers context, anticipates need, and structures every request — at three in the morning, in any language your employees speak.
02
Concierges® deliver.
Trained concierges® in our offices across India confirm availability, negotiate access, and close every loop — anywhere your people are. Real humans, in 150+ countries.
03
You see everything.
Live dashboards show what your people asked, what got delivered, and what they are loving most. Productivity up. Stress down. Loyalty, measured.
Operating since 1998. Over one million employees served. Three hundred-plus corporate clients including Fortune 500 names. Nine hundred and fifty client sites across India, with fulfilment in 150+ countries worldwide. Holders of the registered concierge® mark in India. Funded by Rare Enterprise — a Rakesh Jhunjhunwala company.
Trusted by
Some of our marquee clients.
Three hundred-plus corporate clients have come to us, quietly, since 1998. A few you may recognise.
- Accenture
- Adobe
- Bosch
- Capgemini
- CGI
- Deloitte
- Dell
- Deutsche Bank
- Ernst & Young
- Ford
- Freescale Semiconductor
- GE
- Hexaware Technologies
- Hiranandani Palace Gardens
- HSBC
- Hyundai
- IBM
- iGATE Patni
- Intel
- ITC Limited
- JPMorgan
- KPMG
- Mahindra
- Microsoft
- Nokia
- PricewaterhouseCoopers
- RBS
- Saint-Gobain
- Shell
- Siemens
- Thomson Reuters
- Unilever
And many more we are not at liberty to name. Discretion is part of the service.
Why this exists
Every employee carries two workloads. We quietly handle one of them.
Every employee carries two workloads. The visible one is what the company sees — meetings, deadlines, targets, projects. The invisible one is what they carry silently: ageing parents, school logistics, household repairs, passport renewals, government forms, doctor appointments, birthday planning, emergency errands, last-minute travel, the service centre that will not pick up. When the invisible workload becomes too heavy, it enters the workday. It shows up as distraction. As absenteeism. As attrition. As the senior employee answering a strategy question while also trying to book a hospital bed for her mother.
Les Concierges® exists for that second workload. We are not a policy. We are not an app. We are a human support system. Since 1998, we have been the hand a million employees reach for when life becomes too much to handle between meetings — and the reason their employers are remembered, long after the appraisal is over, as the ones who actually helped.
Section 05 · What we deliver
Six Pillars.
One Promise.
To help employees manage life better, so they can bring their best selves to work.
Every request begins with Mira, who gathers and structures the need. But every outcome is handled by a trained Les Concierges® Concierge® — who confirms, sources, coordinates and closes the loop through real human follow-through.
Nothing important is left to a chatbot. Nothing is treated as too small. Nothing is passed back to the employee to figure out alone.
Everyday Life Concierge®
For the personal tasks that quietly eat into an employee's day. Restaurants, errands, gifting, courier, travel, home repairs, bills, appointments, last-minute needs.
Read more →
Family & Care Support
Because employees are also parents, children, partners and caregivers. Senior parent support, children, doctor appointments, family travel, household responsibilities.
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Travel, Mobility & Relocation Concierge®
For employees who are constantly moving. Flights, hotels, visa and passport coordination, airport support, relocation, city orientation, travel disruption assistance.
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Health, Wellness & Emergency Assistance
Practical help when employees or their families need support most. Doctor appointments, diagnostics, pharmacy, hospital information, urgent household and emergency response.
Read more →
Documentation & Government Assistance
For the work that is often stressful and confusing. Passport, visa, PAN, Aadhaar, driving licence, certificates, municipal work, registrations, document pickup.
Read more →
Moments, Celebrations & Experiences
Because wellbeing is also about helping people enjoy life. Birthdays, anniversaries, festivals, getaways, gifting, premium dining, tickets and special occasion support.
Read more →
Mira brings intelligence.
The Concierge® brings judgement.
The human team brings trust, empathy and execution.
For HR, this means a benefit employees actually use. For employees, it means life becomes easier to manage.
Section 06 · From the operations floor
Mira listens when life interrupts work.
A parent's school deadline. A doctor's appointment. A passport renewal. A home repair. A travel change. Each request is gathered with care and handed to our human concierge® team, who coordinates, follows up, and closes the loop. Employees stay focused. Life still gets handled.
Elder care
"Mira listened when an employee said her elderly father needed help with a diagnostic test, but she could not leave the office immediately. Our concierge® team understood the urgency, coordinated the appointment, confirmed the details, and stayed with the request until the family had what they needed."
That is the quiet value of employee concierge.
The invisible load
"An employee came in with three small requests: a bill payment issue, a courier follow-up, and an appointment to reschedule. None of them looked dramatic. Together, they would have taken half a day. Mira gathered them clearly, and our concierge® team closed each loop quietly."
That is the invisible load we help remove.
Doctor appointment
"Mira listened when an employee said, ‘I can't keep stepping out of meetings to make calls.' Her mother needed a doctor's appointment urgently. Mira gathered the details, our concierge® team coordinated the appointment, confirmed the timing, shared the address, and followed up after the visit."
Work continued. The worry became lighter.
Passport renewal
"An employee had a passport renewal pending, a document checklist she did not understand, and no time to stand in queues. Mira gathered the requirement, our concierge® team explained what was needed, helped organise the process, and kept her updated until the appointment was completed."
What felt like a full-day problem became a managed task.
Home repair
"An employee had a leaking pipe at home and no one available to coordinate the repair. Mira gathered the issue, timing, location, and urgency. Our concierge® team stepped in, coordinated the right support, followed through, and kept the employee informed without repeated calls."
The problem was handled while the workday stayed intact.
Government documentation
"An employee needed help understanding a government documentation process and had already lost hours trying to figure it out. Mira gathered the request. Our concierge® team broke down the steps, clarified the documents required, and helped him move forward without confusion."
Sometimes relief is simply knowing what to do next.
Not luxury. Relief.
Section 07 · Built for India · And 150+ countries beyond
Languages your employees speak.
Mira responds in English, Hindi, and major Indian languages without forcing anyone to translate themselves into corporate speak.
Across India. Across the world.
We operate across India — north to south, metros to towns to tier-2 cities — and complete requests in over 150 countries through our partner network. The same standard of care, anywhere your people travel. No matter what. No matter when.
WhatsApp-first.
Most employees never visit a portal. Mira lives where they already are — on WhatsApp, with email and call-back as backup.
Built for stressed-out employees.
We exist for the bills, the visa runs, the school admissions, the doctor home-visits, the last-minute anniversary saves. Twenty-eight years of giving employees back the lunch hours, evenings and weekends they would otherwise lose to errands.
Section 08 · Who it is for
Three ways we help employees. One standard of care.
Les Concierges® exists for the real life employees carry alongside work.
- The errands.
- The documents.
- The parent who needs help.
- The child's school requirement.
- The passport renewal.
- The broken appliance.
- The last-minute gift.
- The appointment that cannot wait.
- The family emergency that lands in the middle of a workday.
Across every need, the promise stays the same: Mira understands and structures the request. A trained Les Concierges® Concierge® confirms, sources, coordinates and closes the loop.
Human where it matters.
Digital where it helps.
Available wherever life happens.
For Everyday Employees
We help employees manage the personal tasks that quietly steal time, focus and energy from the workday.
From errands, couriers, bookings, repairs, gifting and appointments to travel planning, purchases and local assistance, Les Concierges® becomes the trusted hand employees can reach for when life gets busy. So they do not have to spend office hours chasing vendors, waiting on calls, searching for contacts or figuring things out alone.
Less stress. More focus. A workday that feels lighter.
For Employees With Families
We support the responsibilities employees carry beyond themselves.
Parents. Children. Spouses. Ageing family members. Homes. Health needs. School requirements. Celebrations. Urgent errands. Household coordination. Whether it is arranging a doctor's appointment for a parent, planning a child's birthday, helping with school-related needs, coordinating medicines, managing a home repair or assisting during an emergency, Les Concierges® helps employees stay present at work without feeling absent from home.
Because work-life balance is not a slogan. It is support when life actually happens.
For Employees on the Move
We help employees travel, relocate and navigate life across cities and countries with confidence.
Flights, hotels, visa and passport support, airport assistance, cab coordination, relocation help, city orientation, local services, emergency travel changes and family travel planning. Whether an employee is shifting to a new city, travelling for work, planning a family holiday or handling a last-minute disruption, Les Concierges® brings calm, clarity and human follow-through.
Across India. Across 150+ countries. Same care. Same standard.
The Les Concierges® Promise
- We are not another app.
- We are not a helpline.
- We are not a vendor list.
- We are not a perk marketplace.
We are the human layer behind the everyday life of employees.
For twenty-eight years, Les Concierges® has helped people get things done, quietly and reliably. Mira now makes that support sharper by remembering, structuring and anticipating needs.
But every meaningful request still ends where it should: with a trained human Concierge® who understands urgency, judgement, discretion and care.
Employees feel supported. HR sees engagement. Companies earn loyalty.
The Manifesto
We are not a call centre. We are not a vendor list. We are not a wellness app. We are not a perk marketplace. We are not a luxury add-on.
We are the practical work-life infrastructure layer that sits behind the modern employee experience. A human layer for every task, worry, errand, appointment, emergency and personal responsibility your employees would otherwise manage alone.
Mira makes that support sharper. She anticipates needs. She structures requests. She remembers preferences. She gives the Concierge® context before the employee has to repeat themselves.
But Mira does not replace the Concierge®. When a request needs judgement, sensitivity, discretion or execution, it moves quietly into the hands of a trained Les Concierges® Concierge®.
Because some things cannot be automated. Trust cannot be automated. Judgement cannot be automated. Care cannot be automated. Follow-through cannot be automated.
For twenty-eight years, Les Concierges® has been the human answer to work-life balance. Now, with Mira, that human answer becomes faster, smarter and even more personal.
Recognised by APEA, Asia's Greatest Brands, and named among India's most pioneering employee benefit providers. Holders of the registered concierge® mark of India.
Section 11 · A private pilot
One clear next step.
Want to see what your employees would actually ask Mira, and how our concierges® would quietly close the loop? We can run a thirty-day private pilot for your organisation — no commitment, full reporting, your branding throughout. Tell us where you are, and we will come to you.